Privacy Policy

Last updated: 22 June 2025

LexMate AI ("LexMate", "we", "us", or "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, and protect your personal data when you use our services.

1. Not a Lawyer Replacement

LexMate is not a law firm and does not provide legal advice. All outputs from our platform are AI-generated for general informational purposes only. You must not rely on LexMate as a substitute for legal advice, and we strongly recommend consulting a qualified Australian legal professional for any legal matters.

2. Information We Collect

We only collect the minimum data necessary to operate and improve your experience, including:

Personal Information

Email address, login provider (Google/Facebook)

Uploaded Files

Documents submitted for analysis

Interaction Data

Usage history, chatbot interactions

Technical Data

IP address, browser type, device info

We do not knowingly collect sensitive personal information unless explicitly required and consented to.

3. Why We Collect Your Data

We collect data only to improve your experience, including:

• Delivering AI-powered document summaries and legal insights
• Enhancing the accuracy and reliability of the AI
• Providing account security and fraud protection
• Communicating service updates and support

We do not sell or rent your personal data under any circumstances.

4. Military-Grade Data Security

LexMate uses military-grade security standards to protect your information:

🔒 AES-256 encryption for file and database storage
🔒 TLS/SSL encryption for all data in transit
🔒 Regular security audits and role-based access control
🔒 Hosted on secure infrastructure with restricted physical access

While no system is immune to threats, we prioritize your data's safety at the highest standards.

5. Who We Share Your Data With

We only share your data with:

• Trusted third-party service providers (e.g., Firebase, OpenAI, DigitalOcean) under strict confidentiality agreements
• Legal authorities where required by Australian law

We never share your data for advertising or marketing purposes.

6. Data Retention

• Uploaded files are automatically deleted unless manually saved by the user
• Personal data is stored only as long as necessary for service delivery or legal compliance
• You may request data deletion at any time (see Section 11)

7. Cookies and Analytics

We use cookies and tracking tools to:

• Understand how users interact with the platform
• Improve performance and design
• Enable essential features (e.g., login sessions)

You can opt out via your browser settings.

8. Your Rights

Under Australian privacy law, you have the right to:

✓ Access and correct your personal data
✓ Request deletion of your data
✓ Withdraw consent for data use

To exercise your rights, contact us at [email protected].

9. International Data Transfers

Some data may be processed or stored outside Australia (e.g., in the US). We ensure that all third-party providers follow data protection standards aligned with Australian privacy laws.

10. Updates to This Policy

We may update this policy to reflect changes in our practices or Australian law. Changes will be posted on this page with the updated date.

11. Data Deletion Instructions

We respect your right to privacy and allow you to delete your account data from LexMate AI at any time.

How to Request Data Deletion

1. Send an email to [email protected] with the subject line "Delete My Data".
2. Include your email address and the platform you used to sign in (e.g., Facebook or Google).
3. Our team will process your request within 5 business days.
4. All your personal data, uploaded files, and usage history will be permanently removed from our servers.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled:

📧 [email protected]

📍 LexMate AI Pty Ltd, Sydney, NSW, Australia