Refund & Cancellation Policy

1. Subscriptions and Billing

LexMate AI is offered on a recurring subscription (monthly or annual, depending on the plan you choose). Your subscription renews automatically at the end of each billing period, and the applicable fee is charged to your payment method on file until you cancel. All prices are shown at checkout before you confirm your purchase.

2. No Refunds

All fees are non-refundable. We do not provide refunds or credits for partial billing periods, for time during which your account remained active but unused, or for features you did not use. Because LexMate AI provides instant digital access on payment, subscription fees are earned when the billing period begins.

3. Cancelling Your Subscription

You can cancel your subscription at any time from your account settings, or by emailing [email protected]. When you cancel:

• Your subscription will not renew, and you will not be charged again.
• You keep access to paid features until the end of the billing period you have already paid for.
• Access to paid features ends when that period expires.

4. Your Rights Under Consumer Law

Nothing in this policy limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded. Where a service fails to meet a consumer guarantee that cannot lawfully be excluded, you may be entitled to a remedy as required by law. If you believe this applies to you, contact us and we will assess your request in accordance with the applicable law.

5. Failed Payments

If a renewal payment fails, we may retry the charge and may suspend access to paid features until payment is completed. If payment is not resolved, your subscription may be cancelled.

6. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes apply to purchases made after the updated policy is posted. The date at the top of this page shows when it was last revised.